Help & Troubleshooting

If the stream isn’t working, try the steps below. You can also run diagnostics and use the test player to verify playback.

Quick Fixes (Try These First)

Refresh this page (Ctrl/⌘ + R).
Close this tab and reopen the stream page.
Try a different browser: Chrome, Firefox, Safari, or Edge.
Update your browser to the latest version.
Disable VPN/Ad-blockers temporarily — some can block video.
Restart your device and (if possible) your router/modem.
Check both the player volume and your system volume (and Bluetooth outputs).

Internet Speed & Network

For smooth playback, we recommend at least 5 Mbps down (wired preferred). If others are using your network, higher speeds help.

Test Speed at Fast.com Speedtest by Ookla

Tip: If your speed is low, move closer to Wi-Fi or try a wired Ethernet connection.

Device Tips

Desktop/Laptop

Use an up-to-date browser (Chrome/Firefox/Safari/Edge).
Turn off battery saver/low-power mode.
Clear cache/cookies for this site if the player won’t load.

iPhone/iPad (iOS/iPadOS)

Open the stream in Safari for best results.
Update iOS in Settings → General → Software Update.
No audio? Check the ring/silent switch and Control Center volume.

Android Phones/Tablets

Use Chrome or Firefox; update via the Play Store.
Disable Data Saver or power-saving while viewing.
If opened inside Facebook/Instagram, tap the browser icon to open in your default browser.

Common Issues

Video won’t start: Refresh, try another browser, or use the test player below.
Audio but no video: Toggle play/pause; try a different device/browser.
No audio: Check player volume, device volume, and output device/Bluetooth.
Stuttering: Pause for 10–20 seconds to buffer; reduce other network use.

Test Player (HLS)

Use this player to confirm video playback on your device and network. The default is a reliable demo stream. When our live stream is running, you can switch to the Haverim live URL and test that as well.

Now playing: Demo Stream

Stream URL: https://test-streams.mux.dev/x36xhzz/x36xhzz.m3u8

Diagnostics (Share These with Support)

Click “Run Diagnostics” to gather basic information about your browser, operating system, network, and streaming support. No personal information is collected.

Still Need Help?

Streaming services provided by Black Lab Imaging.

For issues or troubleshooting the live stream, please email customerservice@blacklabimaging.com or text (908) 280-4150 and we’ll be in touch as soon as possible.